The use case: how Brightly deploys Pendo
Brightly uses Pendo guides and analytics to onboard low-touch customers with task lists, tailor in-app messaging by user role, and find drop-off points where users are at risk of churning. It also connects Pendo data to ChurnZero so customer success advisors get alerts to follow up on disengaged accounts.
More reported results
Figures published in Pendo’s case study. They are not independently measured by usedby.
Automated detection and timely intervention interrupted 300 churn opportunities before they became lost accounts.
98% of targeted accounts renewed, representing $2.6M in retained revenue
In the customer’s words
Pendo's ease of use takes a lot of work off teams that are already taxed. If we didn't have Pendo, I would probably cry.Other companies using Pendo
Customers across industries, with public evidence.
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Based on Pendo’s published case study. We check the public evidence; the results are reported by the vendor.
pendo.io- Last checked
- Nov 13, 2026
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- The figure: 21%Checked
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- Brightly uses PendoChecked
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By combining proactive in-app engagement with data-driven targeting, Brightly transformed how it supports low-touch customers—without adding operational overhead.