The use case: how BVG deploys Cognigy
BVG, Berlin's municipal public transportation company, uses Cognigy.AI to run GDPR-compliant AI Agents in customer service. A voice agent handles route planning by phone, and a multilingual chat agent on the website and ticketing app answers customer inquiries around the clock.
In the customer’s words
To meet rising customer expectations, we chose Cognigy’s market-leading solution. We can now train AI Agents that handle more than a million conversations per year in full alignment with GDPR standards.Cognigy users in Mobility & Ride-hailing
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Based on Cognigy’s published case study. We check the public evidence; the results are reported by the vendor.
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- Oct 8, 2026
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As part of its digital customer communication strategy, a voice-based AI Agent for route planning was introduced. Passengers can call a dedicated number from any location to plan their journey by requesting travel information through a natural dialogue with the AI.