€9,675
“In half a year, they've saved €9,675 with Yuma.”
As published on yuma.ai, May 2025. Checked by usedby on Oct 10, 2026.
What happened
CABAIA uses Yuma AI alongside its Zendesk help desk to automatically handle routine support tickets such as order cancellations, modifications, newsletter unsubscriptions, guarantee claims and delivery address changes. A product knowledge base is also integrated so the AI can answer questions about product details.
Summary written by usedby from the source page, in English. The figures are those of Yuma and Cabaia, not ours.
- €1“Cost per ticket processed was €3.75 by a human agent (with Yuma it’s €1 per ticket).”
- 2 minutes“Customers receive replies in less than 2 minutes.”
- 0.7 points“Our customer satisfaction has improved by 0.7 points in a short time.”
- 132,000“In 2023 alone, their after-sales service handled an overwhelming 132,000 tickets.”
Cost per ticket processed was €3.75 by a human agent (with Yuma it’s €1 per ticket). In half a year, they've saved €9,675 with Yuma. Today, the financial efficiency gained through AI automation is real.
Yuma has enabled us to stop worrying about the level 0 and 1 tickets that agents are always reluctant to do.
What the story claims, and what we checked
What we compared with the page.
- The figure: €9,675CheckedPrinted word for word on the page, near the name of Cabaia.
- The passage quoted aboveCheckedCopied word for word from the page, near the name of Cabaia.
- The publication dateCheckedRead from the page’s own metadata, never guessed.
- Cabaia uses YumaCheckedConfirmed line.
- The result itselfNot checkedWe quote it; we did not measure it.
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