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How Cars24 uses Gupshup

60%

“By automating vehicle discovery and handling routine inquiries, the AI bot reduced agent workload by 60%”

As published on gupshup.ai, May 2024. Captured by usedby on Oct 8, 2026.

What happened

CARS24 uses Gupshup's ACE platform to run a Gen AI-powered WhatsApp bot that helps customers discover used vehicles from a regularly synced catalog and book test drives. The bot handles incoming inquiries to reduce the workload on human agents.

Summary written by usedby from the source page, in English. The figures are those of Gupshup and Cars24, not ours.

  • 8%“The WhatsApp bot achieved an impressive 8% conversion rate, setting new benchmarks in the automotive industry for digital engagement and test drive bookings.”
  • 80%“The bot successfully handled 80% of all customer inquiries, demonstrating a 50% improvement compared to their previous vendor’s solution.”

This transformation led to remarkable results: an industry-leading 8% conversion rate, 60% lower agent effort, and 80% of inquiries being handled successfully – a 50% improvement compared to their previous vendor.

From the page. gupshup.ai, captured Oct 8, 2026

Partnering with Gupshup has helped us create a 24*7 channel to serve customers.

Ayush Gupta, Senior GM - Growth Marketing, CARS24, Cars24. Source, captured Oct 8, 2026

What the story claims, and what we checked

We compared the story with its live page on Oct 8, 2026.

  • The figure: 60%CheckedPrinted word for word on the page, near the name of Cars24.
  • The passage quoted aboveCheckedCopied word for word from the page, near the name of Cars24.
  • The numbers in our summaryCheckedEach one is printed on the page.
  • The publication dateCheckedRead from the page’s own metadata, never guessed.
  • Cars24 uses GupshupCheckedConfirmed line. Latest check across sources: Oct 8, 2026.
  • The result itselfNot checkedWe quote it; we did not measure it.

Same company, same tool or same industry.

20X+“WhatsApp delivered an overall ROAS of 20X+ across campaigns”Homecentre uses Gupshup. Another customer of Gupshup~8–15X“~8–15X Campaign ROI across brands”Azadea uses Gupshup. Another customer of Gupshup3.78%“3.78% reduction in support costs”Dot & Key uses Gupshup. Another customer of Gupshup