The use case: how Chartbeat deploys Pendo
Chartbeat uses Pendo Analytics, In-app Guides, Session Replay and Listen to track how newsroom customers use its platform and to analyze customer feedback from multiple sources. It migrated from Mixpanel to Pendo so product, design and customer success work in one platform.
In the customer’s words
It’s not about removing the human from the process—we still want to apply judgment—but [Pendo] Listen makes it fast and easy to see what matters.Other companies using Pendo
Customers across industries, with public evidence.
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Go straight to the source
Based on Pendo’s published case study. We check the public evidence; the results are reported by the vendor.
pendo.io- Source published
- Aug 3, 2025
- Last checked
- Nov 12, 2026
Open source capture What the story claims, and what we checked
What we compared with the page.
- The figure: 86%Checked
Printed word for word on the page, near the name of Chartbeat.
- The passage quoted aboveChecked
Copied word for word from the page, near the name of Chartbeat.
- The publication dateChecked
Read from the page’s own metadata, never guessed.
- Chartbeat uses PendoChecked
Confirmed line.
- The result itselfNot checked
We quote it; we did not measure it.
I’d spend seven hours a week grooming data across multiple products looking for impactful customer feedback,” Ortegon recalled. “There was no quick way to identify themes or trends.”