The use case: how Descope deploys DevRev
Descope uses DevRev as a unified support platform that combines Slack, email, and in-app conversations in one inbox. AI agents triage, route, and deflect customer inquiries, and support tickets are linked to engineering issues.
More reported results
Figures published in DevRev’s case study. They are not independently measured by usedby.
5× faster ticket resolution with complete lifecycle visibility
100% SLA adherence maintained during scale
32–40% of inquiries resolved through AI-powered self-service
300M+ users supported daily, up from 10M
DevRev users in Cybersecurity
Companies in the same sector, with public evidence.
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Go straight to the source
Based on DevRev’s published case study. We check the public evidence; the results are reported by the vendor.
devrev.ai- Source published
- Jul 18, 2023
- Last checked
- Oct 24, 2026
Open source capture What the story claims, and what we checked
What we compared with the page.
- The figure: 54%Checked
Printed word for word on the page, near the name of Descope.
- The passage quoted aboveChecked
Copied word for word from the page, near the name of Descope.
- The publication dateChecked
Read from the page’s own metadata, never guessed.
- Descope uses DevRevChecked
Confirmed line.
- The result itselfNot checked
We quote it; we did not measure it.
Average resolution time was reduced by 54%, cutting turnaround from 22.8 days to just 10.4 days. This was driven by enhanced SLA management and DevRev’s AI workflows that streamline ticket triaging and severity assessment.