The use case: how Dow deploys Coveo
Dow uses Coveo AI-powered search across its consolidated corporate and commerce websites to help customers find products and technical content. It relies on predictive search suggestions, automatic relevance tuning and dynamic navigation, and has started a pilot of generative answering for product comparisons.
More reported results
Figures published in Coveo’s case study. They are not independently measured by usedby.
Dow’s Relevance Index reached 87%, exceeding industry benchmarks
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Coveo users in Manufacturing
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Based on Coveo’s published case study. We check the public evidence; the results are reported by the vendor.
coveo.com- Source published
- Feb 16, 2026
- Last checked
- Oct 9, 2026
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- The figure: 70%Checked
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- Dow uses CoveoChecked
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Following implementation, Dow observed measurable improvements across search and customer experience metrics: CXi scores improved Zero-result searches were reduced by approximately 70% Dow’s Relevance Index reached 87%, exceeding industry benchmarks