The use case: how Ellucian deploys Coveo
Ellucian, a software and services company for higher education, uses Coveo to unify the search and digital support experience across its siloed solutions. The goal is to give customers relevant, personalized content without needing to know where it is stored.
More reported results
Figures published in Coveo’s case study. They are not independently measured by usedby.
a 76% decrease in searches that rendered no results
Other AI tools used by Ellucian
Other public relationships recorded on usedby.
Explore Ellucian’s AI stack
Other companies using Coveo
Customers across industries, with public evidence.
Acuity BrandsConfirmed
BRPConfirmed
BlackwoodsConfirmed
BoomiConfirmed
Boston ScientificConfirmed
CaleresConfirmedGo straight to the source
Based on Coveo’s published case study. We check the public evidence; the results are reported by the vendor.
coveo.com- Last checked
- Oct 10, 2026
Open source capture What the story claims, and what we checked
What we compared with the page.
- The figure: 38%Checked
The figure is on the page; its label is our wording.
- The passage quoted aboveChecked
Copied word for word from the page, near the name of Ellucian.
- Ellucian uses CoveoChecked
Confirmed line.
- The result itselfNot checked
We quote it; we did not measure it.
You'll learn how Ellucian was able to enhance the ability of their customers to find the right information on their first time searching, which lead to a 38% improvement in case deflection, and a 76% decrease in searches that rendered no results.