The use case: how Essentialist deploys Front
Essentialist, a private luxury travel membership service, uses Front to route member emails to the right pod of account managers and travel designers, share member history, and collaborate through comments. It also uses message templates, approval workflows, and dashboards to keep communications consistent and monitor response times.
More reported results
Figures published in Front’s case study. They are not independently measured by usedby.
It’s at an all-time high of 97%, way above the average in our industry.
In the customer’s words
Response time is everything. Before, it was difficult to route an email to the right person in order to get a response. Now it can be actioned as soon as possible.Other companies using Front
Customers across industries, with public evidence.
Atlas Travel & Technology GroupConfirmed
BranchConfirmed
Echo Global LogisticsConfirmed
Empower WorkConfirmed
FirewizeConfirmed
Flex-TecConfirmedGo straight to the source
Based on Front’s published case study. We check the public evidence; the results are reported by the vendor.
front.com- Source published
- Dec 4, 2023
- Last checked
- Nov 13, 2026
Open source capture What the story claims, and what we checked
What we compared with the page.
- The figure: 30 minutesChecked
Printed word for word on the page, near the name of Essentialist.
- The passage quoted aboveChecked
Copied word for word from the page, near the name of Essentialist.
- The publication dateChecked
Read from the page’s own metadata, never guessed.
- Essentialist uses FrontChecked
Confirmed line.
- The result itselfNot checked
We quote it; we did not measure it.
They’ve found that working more efficiently with Front has reduced Essentialist’s response times to 30 minutes compared to a 12-hour industry average, boosting their CSAT score to one of the best in the travel industry.