The use case: how Figma deploys Enterpret
Figma's Research Ops and Insights team uses Enterpret to aggregate customer feedback from multiple channels and label it automatically, making it the single source of truth for its Voice of Customer program. Product, customer success, marketing and leadership teams use this data to inform planning and decisions.
In the customer’s words
With Enterpret powering Voice of Customer we're democratizing feedback and making it accessible for everyone across product, customer success, marketing, and leadership to provide evidence and add credibility to their strategies and roadmaps.Other AI tools used by Figma
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Based on Enterpret’s published case study. We check the public evidence; the results are reported by the vendor.
enterpret.com- Source published
- Apr 21, 2026
- Last checked
- Oct 22, 2026
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- Figma uses EnterpretChecked
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“Enterpret automatically aggregated our feedback and labeled it accurately. It unlocked all of these use cases we always wanted but couldn’t attain due to bad data. Even better, we were pleasantly surprised by other use cases we weren’t expecting.”