78%
“78% MTTR reduction from 25 hours to 5.5 hours per incident”
As published on bigpanda.io, February 2023. Captured by usedby on Oct 7, 2026.
What happened
FreeWheel's network operations center uses BigPanda Alert Intelligence to clean, enrich and unify alerts from its fragmented monitoring tools into actionable alerts. It is also integrated with Jira so escalated events automatically become tickets.
Summary written by usedby from the source page, in English. The figures are those of BigPanda and FreeWheel, not ours.
- 90%“90% noise reduction eliminates the tsunami of email alerts from 15,000 to 1,500 emails.”
- 71%“71% compression rate further reduces low-quality alerts from 1,500 to 435 actionable alerts.”
78% MTTR reduction from 25 hours to 5.5 hours per incident is achieved by delivering high-quality, actionable incidents to response teams to help them focus on real issues related to incidents and outages.
It was unsustainable for us to properly manage and triage those email alerts. We’re heavily reliant on tools such as Jira and Slack. And without an AIOps solution, escalating events became a challenge for the team.
What the story claims, and what we checked
We compared the story with its live page on Oct 7, 2026.
- The figure: 78%CheckedPrinted word for word on the page, near the name of FreeWheel.
- The passage quoted aboveCheckedCopied word for word from the page, near the name of FreeWheel.
- The publication dateCheckedRead from the page’s own metadata, never guessed.
- FreeWheel uses BigPandaCheckedConfirmed line. Latest check across sources: Oct 7, 2026.
- The result itselfNot checkedWe quote it; we did not measure it.
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