The use case: how GameBoost deploys Tidio
GameBoost, a gaming services marketplace, uses Tidio's Lyro AI Agent to automatically resolve repetitive customer support questions. Lyro acts as the second line of defense after self-service articles, with complex issues escalated to the internal ticketing system.
More reported results
Figures published in Tidio’s case study. They are not independently measured by usedby.
6.8% Bot Engagement Rate: Efficient customer interaction with the AI system
In the customer’s words
All of my customer support staff, they really miss Tidio, they love working on it because it's so fast, like it's so simple and it was a mistake to move from here to be honest. So I'm really happy.Tidio users in Gaming & Esports
Companies in the same sector, with public evidence.
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Go straight to the source
Based on Tidio’s published case study. We check the public evidence; the results are reported by the vendor.
tidio.com- Source published
- Mar 30, 2026
- Last checked
- Oct 9, 2026
Open source capture What the story claims, and what we checked
What we compared with the page.
- The figure: 86%Checked
The figure is on the page; its label is our wording.
- The passage quoted aboveChecked
Copied word for word from the page, near the name of GameBoost.
- The publication dateChecked
Read from the page’s own metadata, never guessed.
- GameBoost uses TidioChecked
Confirmed line.
- The result itselfNot checked
We quote it; we did not measure it.
86% AI Resolution Rate: Lyro AI successfully resolves the vast majority of customer inquiries without human intervention