The use case: how GE Appliances deploys Agentforce
GE Appliances uses Agentforce autonomous service agents to help consumers troubleshoot appliance problems and check order status, and to give technicians and reps pre-work briefs, post-work summaries, and repair or replacement recommendations. It has also built a commerce agent for Bodewell and is building a sales development agent.
Figures in the source
Figures published in Agentforce’s case study. They are not independently measured by usedby.
they were able to implement the agent in just seven weeks with help from Neuraflash, their implementation partner.
Over 1,000 Bodewell reps support consumers directly through Service Cloud, which stores product registration data, knowledge content, claims data, and exchange and return information.
GE Appliances has 40 Agentforce use cases on the horizon, including a field service agent focused on proactive maintenance.
In the customer’s words
Our research revealed that, when it comes to appliance care, consumers believed the brand promise of giving them time back had been broken. We wanted to fix that.Other companies using Agentforce
Customers across industries, with public evidence.
1-800AccountantConfirmed
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Endress+HauserConfirmedGo straight to the source
Based on Agentforce’s published case study. We check the public evidence; the results are reported by the vendor.
salesforce.com- Last checked
- Nov 14, 2026
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So far, the agent has autonomously resolved over 25% of consumer requests, and GE Appliances anticipates that number to continue rising as the agent evolves.