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How Holiday Inn uses Cresta

42%

“Holiday Inn saw a 42% increase in bookings per day”

As published on cresta.com. Captured by usedby on Oct 7, 2026.

What happened

The sales team uses Cresta Coach and Cresta Agent Assist on voice and chat conversations. Managers read live call transcripts to coach agents in real time, and agents get hints, call flows and suggested responses during interactions.

Summary written by usedby from the source page, in English. The figures are those of Cresta and Holiday Inn, not ours.

  • 30%“Holiday Inn saw a 42% increase in bookings per day with a 30% increase in conversion rates”
  • 70%“ESAT jumped from 47% to 70%”
  • 60%“agent attrition dropped from 120% to 60%”
  • 7%“resulting in a 7% increase in coached conversations”

Holiday Inn saw a 42% increase in bookings per day with a 30% increase in conversion rates, all while volume dropped by about 50,000 calls.

From the page. cresta.com, captured Oct 7, 2026

Cresta is really the technology of the future. Everybody has Siri or Alexa; they’re used to having systems that help them and that’s what Cresta is.

Jason Love, Director of Contact Center Training, Holiday Inn. Source, captured Oct 7, 2026

What the story claims, and what we checked

We compared the story with its live page on Oct 7, 2026.

  • The figure: 42%CheckedPrinted word for word on the page, near the name of Holiday Inn.
  • The passage quoted aboveCheckedCopied word for word from the page, near the name of Holiday Inn.
  • Holiday Inn uses CrestaCheckedConfirmed line. Latest check across sources: Oct 7, 2026.
  • The result itselfNot checkedWe quote it; we did not measure it.

Same company, same tool or same industry.

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