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How HopSkipDrive uses Kustomer

As published on kustomer.com. Checked by usedby on Oct 9, 2026.

What happened

HopSkipDrive's Community Experience team uses Kustomer to support CareDrivers, parents, and schools across channels, including SMS, from a single timeline view. It also uses the platform's analytics to track CX metrics such as CSAT and First Contact Resolution.

Summary written by usedby from the source page, in English. The figures are those of Kustomer and HopSkipDrive, not ours.

As a result of Kustomer analytics and the omnichannel timeline view, team efficiency has also improved. The Community Experience team is able to easily see open conversations from a member of the HopSkipDrive community and address all the concerns within one conversation

From the page. kustomer.com

Having the ability to service across all channels from one place is so much easier for our agents.

Michelle McCombs, Director, Community Experience, HopSkipDrive. Source

What the story claims, and what we checked

What we compared with the page.

  • The passage quoted aboveCheckedCopied word for word from the page, near the name of HopSkipDrive.
  • HopSkipDrive uses KustomerCheckedConfirmed line.
  • The result itselfNot checkedWe quote it; we did not measure it.

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