How ICICI Prudential Life Insurance uses DevRev
View captured proofThe use case: how ICICI Prudential Life Insurance deploys DevRev
ICICI Prudential Life Insurance uses DevRev's Computer to record and replay user interactions in its internal sales app, so support can categorize issues and raise detailed tickets. Developers use the same insights plus app logs and stack traces to reproduce and fix app problems.
More reported results
Figures published in DevRev’s case study. They are not independently measured by usedby.
Previously, resolving app-related issues could take up to 48 hours, a time-consuming process that could impact user experience and operational efficiency.
In the customer’s words
DevRev has helped us to bring down the troubleshooting time for production issues and enabled us to provide drastically faster resolution.Other AI tools used by ICICI Prudential Life Insurance
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Explore ICICI Prudential Life Insurance’s AI stack
Other companies using DevRev
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Based on DevRev’s published case study. We check the public evidence; the results are reported by the vendor.
devrev.ai- Source published
- Jan 23, 2024
- Last checked
- Oct 24, 2026
Open source capture What the story claims, and what we checked
What we compared with the page.
- The figure: 95%Checked
Printed word for word on the page, near the name of ICICI Prudential Life Insurance.
- The passage quoted aboveChecked
Copied word for word from the page, near the name of ICICI Prudential Life Insurance.
- The publication dateChecked
Read from the page’s own metadata, never guessed.
- ICICI Prudential Life Insurance uses DevRevChecked
Confirmed line.
- The result itselfNot checked
We quote it; we did not measure it.
Previously, resolving app-related issues could take up to 48 hours, a time-consuming process that could impact user experience and operational efficiency. However, with DevRev's solutions, they dramatically reduced this time to less than 2 hours.