Skip to main content
usedby
Search tools, companies

How iFIT Health & Fitness Inc. uses Forethought

436 agent hours

“436 agent hours saved”

As published on forethought.ai. Captured by usedby on Oct 5, 2026.

What happened

iFIT uses Forethought's Solve as the chat widget in its help center to resolve repetitive tickets, Triage to classify and route incoming tickets, Assist to surface knowledge articles and past cases to agents inside Salesforce, and Discover to find topics and workflows worth automating. The support team automated three workflows based on Discover's recommendations.

Summary written by usedby from the source page, in English. The figures are those of Forethought and iFIT Health & Fitness Inc., not ours.

  • 33%“Now, 33% of chats are deflected via the Solve widget.”
  • 82%“With 82% accuracy in predictions, Triage helps analyze tickets to route them to the right agent.”
  • 3,689“Additionally, thanks to Discover, iFIT has realized 3,689 deflections and 436 agent hours saved.”
  • +20,000“+20,000 instant chat resolutions”

Additionally, thanks to Discover, iFIT has realized 3,689 deflections and 436 agent hours saved.

From the page. forethought.ai, captured Oct 5, 2026

Before Discover, we didn’t have a system in place to understand the top drivers on our member center. It was really difficult to understand why or if articles were deflecting chats and emails. Now with Discover, I can easily understand which topics are most common and missing from our knowledge articles, filling in the gaps. It’s so easy to use and having that data gives me confidence that I’m making the right decisions.

Dustin Auman, Operations Manager, iFIT Health & Fitness Inc.. Source, captured Oct 5, 2026

What the story claims, and what we checked

We compared the story with its live page on Oct 5, 2026.

  • The figure: 436 agent hoursCheckedPrinted word for word on the page, near the name of iFIT Health & Fitness Inc..
  • The passage quoted aboveCheckedCopied word for word from the page, near the name of iFIT Health & Fitness Inc..
  • iFIT Health & Fitness Inc. uses ForethoughtCheckedConfirmed line. Latest check across sources: Oct 5, 2026.
  • The result itselfNot checkedWe quote it; we did not measure it.

Same company, same tool or same industry.

+60%“Deflection now holds steady at +60% and it hasn’t dropped.”ActiveCampaign uses Forethought. Another customer of Forethought$76,000“deflection rates rose 28% with a savings of $76,000”Cotopaxi uses Forethought. Another customer of Forethought3.9x“In just 11 months, they automated 316,000 ticket actions for $90,000 at a 3.9x ROI.”Fetch uses Forethought. Another customer of Forethought