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How Inter uses Intercom

ConfirmedVendor case study · Checked Nov 5, 2026
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The use case: how Inter deploys Intercom

Inter, a Brazilian digital bank and super app, uses Intercom as its customer service platform to handle high volumes of support conversations, including a help center built with Articles and keyword search to spot trends. It integrates Intercom with its IBM Watson chatbot Babi, Salesforce, and social media support channels.

More reported results

Figures published in Intercom’s case study. They are not independently measured by usedby.

less than one minute

Currently, Inter has a first response time of less than one minute, which directly impacts customer satisfaction.

60%

Using Babi integrated with Intercom to resolve 60% of support requests, the team can be freed up to focus on complex or urgent issues.

81

And with an NPS score of 81 (based on Inter's last NPS release for active customers), it's evident that customers are receiving stand-out support experiences.

In the customer’s words

Without a doubt, Intercom has helped us massively as we’ve scaled.
Lais Belico, Solutions & Client Experience Analyst at Inter — Source

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More stories

Go straight to the source

Based on Intercom’s published case study. We check the public evidence; the results are reported by the vendor.

intercom.com
Last checked
Nov 5, 2026
intercom.comCaptured Intercom case study about InterOpen source capture
What the story claims, and what we checked

What we compared with the page.

  • The figure: 60,000Checked

    Printed word for word on the page, near the name of Inter.

  • The passage quoted aboveChecked

    Copied word for word from the page, near the name of Inter.

  • Inter uses IntercomChecked

    Confirmed line.

  • The result itselfNot checked

    We quote it; we did not measure it.

The platform has been able to scale with us, allowing us to easily manage the growth. We started out with 11,000 customers contacting us through Intercom every day, and since then, that number has grown to 60,000.
From the page. intercom.com