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How MAINGAU uses Parloa

20%

“MAINGAU achieved its goal of an additional 20% automation rate within a short period of time”

As published on parloa.com, May 2026. Captured by usedby on Oct 3, 2026.

What happened

MAINGAU replaced its rule-based voice and chat bots with Parloa's AI agents to handle customer service requests end-to-end, such as meter-reading submissions, installment adjustments, contract renewals and delivery status updates. The agents also give tariff advice and email suitable offers to customers.

Summary written by usedby from the source page, in English. The figures are those of Parloa and MAINGAU, not ours.

By replacing the previous system with Parloa’s AI agents, MAINGAU achieved its goal of an additional 20% automation rate within a short period of time.

From the page. parloa.com, captured Oct 3, 2026

This fits perfectly with MAINGAU's innovation strategy. As a modern energy company, we aim to adopt forward-looking technology early and lead the way, and Parloa lets us deliver dynamic, seamless conversations.

Carsten Streitzig, Head of Customer Service, MAINGAU. Source, captured Oct 3, 2026

Through our previous automation solution, we had already built strong internal expertise as well as dedicated IT resources around customer service automation. We were able to leverage this experience for the project and, together with Parloa and logen.ai, develop a solution that is optimally tailored to our service processes while being able to continuously evolve.

Ben Hagelauer, Head of Customer Service Technology & Automation, MAINGAU, MAINGAU. Source, captured Oct 3, 2026

What the story claims, and what we checked

We compared the story with its live page on Oct 3, 2026.

  • The figure: 20%CheckedPrinted word for word on the page, near the name of MAINGAU.
  • The passage quoted aboveCheckedCopied word for word from the page, near the name of MAINGAU.
  • The publication dateCheckedRead from the page’s own metadata, never guessed.
  • MAINGAU uses ParloaCheckedConfirmed line. Latest check across sources: Oct 3, 2026.
  • The result itselfNot checkedWe quote it; we did not measure it.

Same company, same tool or same industry.

3 million“AI-driven execution of up to 3 million calls per year”HSE uses Parloa. Another customer of Parloa500,000+“500,000+ interactions per year”DECATHLON uses Parloa. Another customer of Parloa3XIncrease in conversion rate with WhatsApp orderingSchneider Electric uses Gupshup. Same industry: Energy, Utilities & Cleantech