Skip to main content
usedby
Search tools, companies

How Mastermind uses Maven

75%

“75% reduction in response time with 60% more contacts”

As published on mavenagi.com, July 2025. Captured by usedby on Oct 5, 2026.

What happened

Mastermind uses Maven's AI agent for customer support through a website support box, a live chat widget, and an email copilot that drafts replies. It handles routine questions during seasonal surges so human agents can focus on complex issues.

Summary written by usedby from the source page, in English. The figures are those of Maven and Mastermind, not ours.

  • 93%“93% of live chat questions answered by Agent Maven™”
  • 68%“68% of support page inquiries resolved autonomously”

Within just two months of going live, Maven AGI was seamlessly embedded in Mastermind’s daily workflows. Agents got valuable time back, response times dropped, and support quality stayed high, even during the company’s busiest season:

From the page. mavenagi.com, captured Oct 5, 2026

Maven helped us scale in a smart, sustainable way, and the results have exceeded our expectations.

Simas Tamosaitis, Director of Customer Service, Mastermind. Source, captured Oct 5, 2026

What the story claims, and what we checked

We compared the story with its live page on Oct 5, 2026.

  • The figure: 75%CheckedPrinted word for word on the page, near the name of Mastermind.
  • The passage quoted aboveCheckedCopied word for word from the page, near the name of Mastermind.
  • The publication dateCheckedRead from the page’s own metadata, never guessed.
  • Mastermind uses MavenCheckedConfirmed line. Latest check across sources: Oct 5, 2026.
  • The result itselfNot checkedWe quote it; we did not measure it.

Same company, same tool or same industry.

4x“4x faster live support for technical questions due to lower ticket volume”Clio uses Maven. Another customer of Maven50%“50% reduction in cost per ticket”PapayaPay uses Maven. Another customer of Maven25%“Just one week into deploying Maven, rep solves per hour increased 25%.”ClickUp uses Maven. Another customer of Maven