The use case: how Metcash deploys Coveo
Metcash uses Coveo for product search, navigation and personalized recommendations on Sorted, its B2B marketplace for independent retailers, replacing a keyword-based Solr search. Search data is also used by merchants to understand demand and guide range decisions.
More reported results
Figures published in Coveo’s case study. They are not independently measured by usedby.
Conversion rose from approximately 8-10% to 20%, as customers found products more easily and completed purchases with greater confidence.
At Total Tools, Coveo went live in 45 days and add-to-cart rate rose 200% in the first month.
In the customer’s words
We’re only a few months into using Coveo, and we’re already seeing the impact. The exciting part is we’re just getting started.Coveo users in Wholesale & B2B Distribution
Companies in the same sector, with public evidence.
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Go straight to the source
Based on Coveo’s published case study. We check the public evidence; the results are reported by the vendor.
coveo.com- Source published
- Jan 1, 2018
- Last checked
- Oct 21, 2026
Open source capture What the story claims, and what we checked
What we compared with the page.
- The figure: 2X+Checked
The figure is on the page; its label is our wording.
- The passage quoted aboveChecked
Copied word for word from the page, near the name of Metcash.
- The publication dateChecked
Read from the page’s own metadata, never guessed.
- Metcash uses CoveoChecked
Confirmed line.
- The result itselfNot checked
We quote it; we did not measure it.
Just nine weeks after launching Coveo, the return was measurable. Metcash saw improvements across conversion, revenue, order value, and customer experience, proof that better product discovery pays off for customers and the business alike.