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How MeUndies uses Forethought

80%

“80% containment rate on the chat widget”

As published on forethought.ai. Captured by usedby on Oct 5, 2026.

What happened

MeUndies uses Forethought AI agents on chat and email to resolve member questions and take actions such as cancelling orders and managing subscriptions, connecting to systems like Shopify and NetSuite. The team adjusts how much volume the AI handles versus human agents depending on incoming demand.

Summary written by usedby from the source page, in English. The figures are those of Forethought and MeUndies, not ours.

  • 3.7x“3.7x increase in support capacity; 11 agents handled Q4 2025 volume that previously required 41”
  • 25%“25% member retention through the subscription management flow”
  • 113%“113% increase in percentage of conversations originating in chat”

When MeUndies set out with a goal of 80% containment, the team thought it was aggressive, but by October, they had hit it. That number held through the holiday season, when shipping complications, carrier issues, and membership changes created the kind of volume that would have overwhelmed a team their size without it.

From the page. forethought.ai, captured Oct 5, 2026

We set out with a goal that everyone thought was too aggressive. We hit it by October, and then December came and we would have been completely overwhelmed without it. Forethought is the reason we made it through peak season.

Michelle Rascon, Senior Manager of Customer Experience, MeUndies. Source, captured Oct 5, 2026

What the story claims, and what we checked

We compared the story with its live page on Oct 5, 2026.

  • The figure: 80%CheckedPrinted word for word on the page, near the name of MeUndies.
  • The passage quoted aboveCheckedCopied word for word from the page, near the name of MeUndies.
  • MeUndies uses ForethoughtCheckedConfirmed line. Latest check across sources: Oct 5, 2026.
  • The result itselfNot checkedWe quote it; we did not measure it.

Same company, same tool or same industry.

66%“chat grew from 36% to 66% of all inbound volume in under 9 months”MeUndies uses Kustomer. Another tool at MeUndies+60%“Deflection now holds steady at +60% and it hasn’t dropped.”ActiveCampaign uses Forethought. Another customer of Forethought$76,000“deflection rates rose 28% with a savings of $76,000”Cotopaxi uses Forethought. Another customer of Forethought