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How MeUndies uses Kustomer

66%

“chat grew from 36% to 66% of all inbound volume in under 9 months”

As published on kustomer.com. Captured by usedby on Oct 3, 2026.

What happened

MeUndies uses Kustomer Workflows to automate routine support tasks and guide customers toward chat for time-sensitive issues, so a much smaller support team can keep covering a subscription business. The team also uses Data Explorer to build staffing models.

Summary written by usedby from the source page, in English. The figures are those of Kustomer and MeUndies, not ours.

  • 30 point“a 30 point channel shift driven by strategic channel orchestration”

The result: chat grew from 36% to 66% of all inbound volume in under 9 months — a 30 point channel shift driven by strategic channel orchestration.

From the page. kustomer.com, captured Oct 3, 2026

Kustomer became the operational backbone that made it possible to do more with less, without compromising on quality,

Michelle Rascon, Senior Manager of Customer Experience, MeUndies. Source, captured Oct 3, 2026

What the story claims, and what we checked

We compared the story with its live page on Oct 3, 2026.

  • The figure: 66%CheckedPrinted word for word on the page, near the name of MeUndies.
  • The passage quoted aboveCheckedCopied word for word from the page, near the name of MeUndies.
  • MeUndies uses KustomerCheckedConfirmed line. Latest check across sources: Oct 3, 2026.
  • The result itselfNot checkedWe quote it; we did not measure it.

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