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How MonsterTires uses Tidio

30%

“30% of specialist time reclaimed”

As published on tidio.com, March 2026. Checked by usedby on Oct 9, 2026.

What happened

Monster Tires uses Tidio's AI agent and automated flows on its WooCommerce website to handle "Request a Quote" inquiries and routine shopping questions, handing off summarized customer information to sales reps. This reduces the time sales specialists spend on routine quote phone calls.

Summary written by usedby from the source page, in English. The figures are those of Tidio and MonsterTires, not ours.

  • 44%“44% bot engagement rate”
  • 26.23%“26.23% contact conversion rate”
  • 15 minutes“The "Request a Quote" workflow took just 15 minutes to build”
  • One-third“One-third of website visitors now use the automated quote flow instead of requiring phone support from a sales specialist.”

30% of specialist time reclaimed: Automated "Request a Quote" flow eliminated routine quote calls, freeing specialists for complex technical consultations

From the page. tidio.com

The configurable workflow capabilities of Tidio are fantastic! We've already built multiple customer interaction, Q&A flows that have helped reduce the time spent by our sales and support staff. I was dead impressed by how easy their system was to install and roll out in our WooCommerce & WordPress environment.

Karl Sand, Marketing and Sales Manager at Monster Tires, MonsterTires. Source

What the story claims, and what we checked

What we compared with the page.

  • The figure: 30%CheckedPrinted word for word on the page, near the name of MonsterTires.
  • The passage quoted aboveCheckedCopied word for word from the page, near the name of MonsterTires.
  • The publication dateCheckedRead from the page’s own metadata, never guessed.
  • MonsterTires uses TidioCheckedConfirmed line.
  • The result itselfNot checkedWe quote it; we did not measure it.

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