The use case: how Nordnet deploys Customer.io
Nordnet uses Customer.io for event-based, behavior-triggered lifecycle messaging, combining broad inspirational email campaigns with intent-based triggered campaigns. It also feeds zero-party data from its signup flow into personalized onboarding journeys.
More reported results
Figures published in Customer.io’s case study. They are not independently measured by usedby.
Awareness-focused CTRs remain healthy at around 2 percent
An impressive 10-20 % CTR
Other companies using Customer.io
Customers across industries, with public evidence.
BufferConfirmed
Cosentino's Food GroupConfirmed
Georgia AquariumConfirmed
GuestReadyConfirmed
Kinnect.ClubConfirmed
KlarConfirmedGo straight to the source
Based on Customer.io’s published case study. We check the public evidence; the results are reported by the vendor.
customer.io- Source published
- Dec 19, 2025
- Last checked
- Nov 12, 2026
Open source capture What the story claims, and what we checked
What we compared with the page.
- The figure: 50 to 60 percentChecked
The figure is on the page; its label is our wording.
- The passage quoted aboveChecked
Copied word for word from the page, near the name of Nordnet.
- The publication dateChecked
Read from the page’s own metadata, never guessed.
- Nordnet uses Customer.ioChecked
Confirmed line.
- The result itselfNot checked
We quote it; we did not measure it.
In just six years, Nordnet increased the average number of emails a customer receives from two per year to more than one per week. Despite this massive increase in frequency, open rates improved significantly, a key indicator that customers are finding the content valuable and relevant.