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How Ola uses Gupshup

700+ hours

“700+ hours per month of automated conversations”

As published on gupshup.ai, April 2023. Captured by usedby on Oct 8, 2026.

What happened

Ola uses Gupshup's unified messaging platform to connect drivers and customers across India, Australia, New Zealand, and the UK over SMS, voice, RCS, and in-app messaging. The platform also provides masked phone numbers and automated GDPR opt-out tracking in European markets.

Summary written by usedby from the source page, in English. The figures are those of Gupshup and Ola, not ours.

  • 70%“70% questions answered by the digital assistant within 2 months of launch”

The solution integrated multiple communication channels—SMS, voice, RCS, and in-app messaging—into a single interface, enabling real-time conversations with 2 million daily users.

From the page. gupshup.ai, captured Oct 8, 2026

What the story claims, and what we checked

We compared the story with its live page on Oct 8, 2026.

  • The figure: 700+ hoursCheckedPrinted word for word on the page, near the name of Ola.
  • The passage quoted aboveCheckedCopied word for word from the page, near the name of Ola.
  • The publication dateCheckedRead from the page’s own metadata, never guessed.
  • Ola uses GupshupCheckedConfirmed line. Latest check across sources: Oct 8, 2026.
  • The result itselfNot checkedWe quote it; we did not measure it.

Same company, same tool or same industry.

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