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How Onapsis uses Pendo

ConfirmedVendor case study · Checked Nov 13, 2026
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The use case: how Onapsis deploys Pendo

Onapsis used Pendo in-app guides, specifically a badge, tooltips and a Resource Center news announcement, to tell users and internal stakeholders that a new feature was being released as a beta. This let them scale back a planned launch at the last minute without delaying their release schedule.

In the customer’s words

That’s always the interesting thing about Pendo—you think something is going to work one way and then you look in Pendo and you’re like, ‘Oh, why didn’t it work? That’s not what I expected.’ And then when you think about it, it just makes so much more sense.
Donna Barbieri, Manager of user enablement, Onapsis — Source

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Based on Pendo’s published case study. We check the public evidence; the results are reported by the vendor.

pendo.io
Last checked
Nov 13, 2026
pendo.ioCaptured Pendo case study about OnapsisOpen source capture
What the story claims, and what we checked

What we compared with the page.

  • The passage quoted aboveChecked

    Copied word for word from the page, near the name of Onapsis.

  • Onapsis uses PendoChecked

    Confirmed line.

  • The result itselfNot checked

    We quote it; we did not measure it.

By using Pendo badges and tooltips, Onapsis was able to launch their first-ever beta and stick to their bi-weekly launch cadence. They bought themselves time, were able to gather critical data about how their users engaged with the update, and have since employed a similar strategy to incrementally roll out other features.
From the page. pendo.io