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How OYO uses Gupshup

700+ hours

“700+ hours per month of automated conversations”

As published on gupshup.ai, May 2023. Captured by usedby on Oct 8, 2026.

What happened

OYO uses Gupshup's omnichannel messaging platform to handle customer communications across its global markets, including two-factor authentication with voice OTP fallback, chatbots for grievance resolution, mobile marketing campaigns, and NPS feedback capture. A centralized dashboard shows usage analytics and campaign performance across geographies.

Summary written by usedby from the source page, in English. The figures are those of Gupshup and OYO, not ours.

  • 70%“70% questions answered by the digital assistant within 2 months of launch”

Gupshup deployed an integrated omnichannel messaging platform that unified OYO's customer communications across all global markets.

From the page. gupshup.ai, captured Oct 8, 2026

What the story claims, and what we checked

We compared the story with its live page on Oct 8, 2026.

  • The figure: 700+ hoursCheckedPrinted word for word on the page, near the name of OYO.
  • The passage quoted aboveCheckedCopied word for word from the page, near the name of OYO.
  • The publication dateCheckedRead from the page’s own metadata, never guessed.
  • OYO uses GupshupCheckedConfirmed line. Latest check across sources: Oct 8, 2026.
  • The result itselfNot checkedWe quote it; we did not measure it.

Same company, same tool or same industry.

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