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How Pastreez uses Tidio

70%

“70% conversion rate on customer inquiries through Tidio chat”

As published on tidio.com, March 2026. Checked by usedby on Oct 9, 2026.

What happened

Pastreez, an online French macaron bakery, uses Tidio chat on its Shopify site to handle customer inquiries and capture leads. A delayed automated message shares the co-founder's phone number when he does not respond, and the chat also supports custom corporate orders.

Summary written by usedby from the source page, in English. The figures are those of Tidio and Pastreez, not ours.

French macaron startup Pastreez used Tidio’s chat system to secure corporate partnerships with Netflix, Google, Visa, and Snapchat while converting 70% of chat inquiries into orders.

From the page. tidio.com

The delayed message after 1 minute, if I'm not on the computer doing something else, Tidio will be triggering a message with my phone number and people can text me right away.

Anthony Rosemond, Co-founder of Pastreez. Source

What the story claims, and what we checked

What we compared with the page.

  • The figure: 70%CheckedPrinted word for word on the page, near the name of Pastreez.
  • The passage quoted aboveCheckedCopied word for word from the page, near the name of Pastreez.
  • The publication dateCheckedRead from the page’s own metadata, never guessed.
  • Pastreez uses TidioCheckedConfirmed line.
  • The result itselfNot checkedWe quote it; we did not measure it.

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