The use case: how R1 RCM deploys Sierra
R1, a revenue cycle management company for health systems, replaced its phone-tree IVR with an AI agent that handles high-volume patient calls such as balance checks, payment processing, payment plan setup, and account questions. The agent asks patients why they are calling, connects to multiple data systems, and hands off to human agents with context when needed.
Other companies using Sierra
Customers across industries, with public evidence.
ADTConfirmed
AirtableConfirmed
BARKConfirmedBared FootwearConfirmed
CLEARConfirmed
Capital on TapConfirmedGo straight to the source
Based on Sierra’s published case study. We check the public evidence; the results are reported by the vendor.
sierra.ai- Source published
- May 18, 2026
- Last checked
- Nov 11, 2026
Open source capture What the story claims, and what we checked
What we compared with the page.
- The figure: up to 40%Checked
The figure is on the page; its label is our wording.
- The passage quoted aboveChecked
Copied word for word from the page, near the name of R1 RCM.
- The publication dateChecked
Read from the page’s own metadata, never guessed.
- R1 RCM uses SierraChecked
Confirmed line.
- The result itselfNot checked
We quote it; we did not measure it.
R1 deployed an AI agent to handle the calls that make up the highest volume of patient inquiries: balance checks, payment processing, payment plan setup, account questions.