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How Red Box uses Deepgram

As published on deepgram.com. Checked by usedby on Oct 9, 2026.

What happened

Red Box, a voice capture and recording specialist, uses Deepgram's speech recognition platform to transcribe recorded enterprise calls for its Conversa voice platform. This gives its financial, contact center, healthcare and compliance customers scalable, customizable transcripts.

Summary written by usedby from the source page, in English. The figures are those of Deepgram and Red Box, not ours.

When Red Box started evaluating the other ASR solutions on the market, Deepgram blew its competition out of the water in terms of accuracy, speed, customization and compute needs.

From the page. deepgram.com

An urgent need for improved scale and performance drove us to find a new ASR solution

Pete Ellis, Chief Product Officer, Red Box. Source

What the story claims, and what we checked

What we compared with the page.

  • The passage quoted aboveCheckedCopied word for word from the page, near the name of Red Box.
  • Red Box uses DeepgramCheckedConfirmed line.
  • The result itselfNot checkedWe quote it; we did not measure it.

Same company, same tool or same industry.

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