The use case: how Reed & Mackay deploys Front
Reed & Mackay, a corporate travel management company, replaced multiple Outlook inboxes with Front to handle client email in threaded conversations. They also use Front analytics to track response times and report service metrics to clients.
More reported results
Figures published in Front’s case study. They are not independently measured by usedby.
We normally exceed our client SLA’s by an average of 50%.
In the customer’s words
Front enabled us to transition from a one-dimensional Outlook email setup to a more dynamic platform with internal and external functionalities that we previously lacked. As a result, it is now integral to our operations, helping us maintain our position as the trusted leader in the TMC space, serving clients across the globe.Other companies using Front
Customers across industries, with public evidence.
Atlas Travel & Technology GroupConfirmed
BranchConfirmed
Echo Global LogisticsConfirmed
Empower WorkConfirmed
EssentialistConfirmed
FirewizeConfirmedGo straight to the source
Based on Front’s published case study. We check the public evidence; the results are reported by the vendor.
front.com- Source published
- Apr 10, 2025
- Last checked
- Nov 13, 2026
Open source capture What the story claims, and what we checked
What we compared with the page.
- The figure: 43%Checked
The figure is on the page; its label is our wording.
- The passage quoted aboveChecked
Copied word for word from the page, near the name of Reed & Mackay.
- The publication dateChecked
Read from the page’s own metadata, never guessed.
- Reed & Mackay uses FrontChecked
Confirmed line.
- The result itselfNot checked
We quote it; we did not measure it.
Reed & Mackay achieved a phenomenal 97% customer satisfaction score (CSAT) in 2024, well above the 89% benchmark for the travel industry.