10x+
“10x+ year-over-year growth in Spare’s AI product line”
As published on retellai.com. Captured by usedby on Oct 5, 2026.
What happened
Spare Labs built a single configurable voice agent on Retell AI that transit agencies can switch on to handle inbound rider calls such as booking rides, checking ETAs, and answering FAQs. It also makes outbound calls to riders on behalf of drivers who cannot locate them at pickup.
Summary written by usedby from the source page, in English. The figures are those of Retell AI and SpareLabs, not ours.
- ~30%“~30% of calls automated in the first week of deployment”
- ~70%“~70% average resolution rate across customers”
- 100%“Up to 100% call resolution at top-performing customers”
- ~1 month“~1 month to build the initial Retell integration”
Within the first week of going live, Spare’s agents were already handling around 30% of inbound calls, immediately cutting hold times at customers that were chronically understaffed.
The growth of our AI product has been probably our fastest-growing product of all time. In the past year, the AI product has over 10x growth. And it was already looking pretty good a year ago.
What the story claims, and what we checked
We compared the story with its live page on Oct 5, 2026.
- The figure: 10x+CheckedPrinted word for word on the page, near the name of SpareLabs.
- The passage quoted aboveCheckedCopied word for word from the page, near the name of SpareLabs.
- SpareLabs uses Retell AICheckedConfirmed line. Latest check across sources: Oct 5, 2026.
- The result itselfNot checkedWe quote it; we did not measure it.
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