The use case: how StoreEase deploys Sierra
StoreEase uses Amber, an AI agent built on Sierra, to handle customer service across phone, web, and in-facility channels for self-storage customers. The agent runs close to 30 journeys, including payments, access issues, and rentals, and takes actions through StoreEase's EaseOS operating system.
Figures in the source
Figures published in Sierra’s case study. They are not independently measured by usedby.
Those after-hours pickups have translated into hundreds of new leads created, 2-3% additional move-ins, and hundreds of thousands in increased LTV — a prime revenue indicator for the business.
customers on StoreEase-managed facilities stay 1.4x longer and have nearly twice the lifetime value of the industry norm.
In the customer’s words
With AI, it's like training one employee and knowing your entire workforce follows the same rules,Other companies using Sierra
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Based on Sierra’s published case study. We check the public evidence; the results are reported by the vendor.
sierra.ai- Source published
- Jul 30, 2026
- Last checked
- Oct 7, 2026
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- StoreEase uses SierraChecked
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The agent now contains 65 to 70 percent of service calls end to end, without an escalation to a person.