The use case: how Supacolor deploys Front
Supacolor uses Front to centralize customer messages from email, web chat, SMS, social and messaging channels across multiple teams and international offices. They apply tagging, workflows and SLA automation to coordinate handoffs and spot recurring artwork issues.
More reported results
Figures published in Front’s case study. They are not independently measured by usedby.
That led to a 90% reduction in line width issues
a 55% reduction in average response time over the last year and a half, from 3.6 hours down to only 1.6 hours
Supacolor maintains a 96% CSAT score on average
In the customer’s words
We use tagging automation extensively. It is so flexible and yet powerful because it lets us see where the pain points are across the business, where the team is seeing the biggest inefficiencies. It has been a game changer!Other companies using Front
Customers across industries, with public evidence.
Atlas Travel & Technology GroupConfirmed
BranchConfirmed
Echo Global LogisticsConfirmed
Empower WorkConfirmed
EssentialistConfirmed
FirewizeConfirmedGo straight to the source
Based on Front’s published case study. We check the public evidence; the results are reported by the vendor.
front.com- Source published
- Sep 8, 2023
- Last checked
- Nov 13, 2026
Open source capture What the story claims, and what we checked
What we compared with the page.
- The figure: $60,000Checked
Printed word for word on the page, near the name of Supacolor.
- The passage quoted aboveChecked
Copied word for word from the page, near the name of Supacolor.
- The publication dateChecked
Read from the page’s own metadata, never guessed.
- Supacolor uses FrontChecked
Confirmed line.
- The result itselfNot checked
We quote it; we did not measure it.
That led to a 90% reduction in line width issues and saved an estimated $60,000 per year in unnecessary reprints.