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How Sweetgreen uses Listen

a tenth of the time

“we’re getting the results turned around and analyzed in about a tenth of the time”

As published on listenlabs.ai. Captured by usedby on Oct 2, 2026.

What happened

Sweetgreen's consumer insights team uses Listen to run customer research studies that combine quantitative scale with qualitative depth. They use it to test products such as wraps and app features across markets and act on the findings quickly.

Summary written by usedby from the source page, in English. The figures are those of Listen and Sweetgreen, not ours.

  • 67 restaurants“The wraps expanded into 67 restaurants.”
  • half the cost“For half the cost, we can have five times as many responses on all of the research that we run”
  • 10 times“We just do 10 times more with it now.”

Not to mention that we’re getting the results turned around and analyzed in about a tenth of the time.

From the page. listenlabs.ai, captured Oct 2, 2026

Actually didn't cut our research budget. We're just doing 10 times more and being able to move much quicker.

Jonathan Neman, CEO, Sweetgreen. Source, captured Oct 2, 2026

By having the speed to insight, insights can lead to actions. Those actions are then showing up in the real world at real Sweetgreen restaurants within weeks or months instead of years.

Brian Davia, Head of Consumer and Business Insights, Sweetgreen. Source, captured Oct 2, 2026

What the story claims, and what we checked

We compared the story with its live page on Oct 3, 2026.

  • The figure: a tenth of the timeCheckedPrinted word for word on the page, near the name of Sweetgreen.
  • The passage quoted aboveCheckedCopied word for word from the page, near the name of Sweetgreen.
  • Sweetgreen uses ListenCheckedConfirmed line. Latest check across sources: Oct 2, 2026.
  • The result itselfNot checkedWe quote it; we did not measure it.

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