Skip to main content
usedby
Search tools, companies

How Timbuk2 uses Gorgias

96%

“96% faster responses and 35% more revenue”

As published on gorgias.com, September 2022. Captured by usedby on Oct 8, 2026.

What happened

Timbuk2's customer experience team uses Gorgias as a centralized helpdesk that unifies email, phone, SMS and social conversations. They also use it for automated rules and macro templates to answer common questions, and for live chat campaigns on product pages.

Summary written by usedby from the source page, in English. The figures are those of Gorgias and Timbuk2, not ours.

  • 35%“Thanks to efficient customer service and proactive chat campaigns to increase conversions, Timbuk2 increased revenue by 35%”
  • 10%“Since introducing Gorgias, Timbuk2's CSAT score rose by 10%, from 80 to 90.”
  • 50%“Even during their peak season, they could keep up with 50% higher ticket volume without letting response times slip.”

Gorgias' centralized, automation-powered platform reduced Timbuk2's average response time from two business days when they were still using Zendesk to just to two hours.

From the page. gorgias.com, captured Oct 8, 2026

For many brands, there is a fear of losing current staff when using automation. But with automation, we can actually do more with less. Using automation definitely relieves our pressure from being a small team and going into overtime over the holidays or at any given time we have a sale.

Joseph Piazza, Senior Customer Experience Manager, Timbuk2. Source, captured Oct 8, 2026

What the story claims, and what we checked

We compared the story with its live page on Oct 8, 2026.

  • The figure: 96%CheckedPrinted word for word on the page, near the name of Timbuk2.
  • The passage quoted aboveCheckedCopied word for word from the page, near the name of Timbuk2.
  • The numbers in our summaryCheckedEach one is printed on the page.
  • The publication dateCheckedRead from the page’s own metadata, never guessed.
  • Timbuk2 uses GorgiasCheckedConfirmed line. Latest check across sources: Oct 8, 2026.
  • The result itselfNot checkedWe quote it; we did not measure it.

Same company, same tool or same industry.

600%“600% increase in bundle sales with Rebuy and Gorgias AI Guidance (from 2% to 14% of all orders)”Cabau Lifestyle uses Gorgias. Another customer of Gorgias35 seconds“99.96% decrease in email first response time, from 24 hours to 35 seconds”Orthofeet uses Gorgias. Another customer of Gorgias11.3%uplift in average order value from ShoppingCaitlyn Minimalist uses Gorgias. Another customer of Gorgias