The use case: how TraceGains deploys Pendo
TraceGains uses Pendo analytics to measure product engagement and in-app guides to onboard and educate users of its new freemium marketplace product. Other teams, including customer success, sales, marketing and finance, use the same engagement data and guides to assess customer health and communicate with users.
More reported results
Figures published in Pendo’s case study. They are not independently measured by usedby.
25% of their seven product walkthroughs have been viewed over 3,000 times
In the customer’s words
We thought we only needed analytics, but the real value came from being able to use Pendo to take action on that data, too.Other companies using Pendo
Customers across industries, with public evidence.
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Based on Pendo’s published case study. We check the public evidence; the results are reported by the vendor.
pendo.io- Source published
- Jan 29, 2026
- Last checked
- Nov 13, 2026
Open source capture What the story claims, and what we checked
What we compared with the page.
- The figure: over 50%Checked
Printed word for word on the page, near the name of TraceGains.
- The passage quoted aboveChecked
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- The publication dateChecked
Read from the page’s own metadata, never guessed.
- TraceGains uses PendoChecked
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- The result itselfNot checked
We quote it; we did not measure it.
As part of the improved learning experience, TraceGains used Pendo to create an in-app product tour for new users—and over 50% have started and completed the tour in its entirety.