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How TUI uses Jotform

80%

Share of monthly inquiries handled through

As published on jotform.com. Captured by usedby on Oct 8, 2026.

What happened

TUI replaced email and internal messaging for handling travel agency and vendor inquiries with custom forms built by its own staff. The forms use required fields, conditional logic that points people to self-service FAQs, and automated emails that notify the right team or external partner.

Summary written by usedby from the source page, in English. The figures are those of Jotform and TUI, not ours.

Now, 80 percent of monthly inquiries,106,400 requests, are handled through self-service forms and FAQs. With Jotform’s drag-and-drop and AI-enabled form builder, TUI staff can build or modify solutions in real time to respond to changes in the marketplace.

From the page. jotform.com, captured Oct 8, 2026

With Jotform Enterprise it's really easy to build forms and flows. We don’t need developers. It’s a cost savings and time savings.

Sebastian Kloos, Business Process Owner, TUI. Source, captured Oct 8, 2026

What the story claims, and what we checked

We compared the story with its live page on Oct 8, 2026.

  • The figure: 80%CheckedThe figure is on the page; its label is our wording.
  • The passage quoted aboveCheckedCopied word for word from the page, near the name of TUI.
  • TUI uses JotformCheckedConfirmed line. Latest check across sources: Oct 8, 2026.
  • The result itselfNot checkedWe quote it; we did not measure it.

Same company, same tool or same industry.

92%Decrease in time spent on ordering uniformsBowls NSW uses Jotform. Another customer of Jotform85%“The City of Santa Fe Springs cut approval times by 85% with Jotform Enterprise”City of Santa Fe Springs uses Jotform. Another customer of Jotform50%“Jotform & Square toolset yielded more than 50% cost savings”College Football Playoff uses Jotform. Another customer of Jotform