30 seconds
“Putting all the necessary customer info in front of agents helped them decrease voice handle times by 30 seconds.”
As published on kustomer.com. Checked by usedby on Oct 9, 2026.
What happened
UNTUCKit's customer service team uses Kustomer to bring customer information from multiple systems into a single customer timeline. This gives agents the data they need to resolve inquiries across channels and handle more cases.
Summary written by usedby from the source page, in English. The figures are those of Kustomer and UNTUCKit, not ours.
- 25%“UNTUCKit increased agent productivity 25% by creating a more efficient and holistic experience using Kustomer.”
With all necessary information right in front of them, agents feel empowered, handling more cases which in turn results in faster handle times, improved CSAT and more meaningful interactions.
The ease of use has been really flawless, and everything our team members need is finally all in one place.
What the story claims, and what we checked
What we compared with the page.
- The figure: 30 secondsCheckedPrinted word for word on the page, near the name of UNTUCKit.
- The passage quoted aboveCheckedCopied word for word from the page, near the name of UNTUCKit.
- UNTUCKit uses KustomerCheckedConfirmed line.
- The result itselfNot checkedWe quote it; we did not measure it.
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