The use case: how WatchGuard deploys Coveo
WatchGuard uses Coveo for Salesforce to unify search across many separate technical content repositories, for both its support agents and customers on its self-service site. The aim is to make technical content easier to find and to deflect support cases.
More reported results
Figures published in Coveo’s case study. They are not independently measured by usedby.
With 500 employees and 90 agents, WatchGuard handles 8000 support cases every month.
Coveo users in Cybersecurity
Companies in the same sector, with public evidence.
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Go straight to the source
Based on Coveo’s published case study. We check the public evidence; the results are reported by the vendor.
coveo.com- Last checked
- Oct 10, 2026
Open source capture What the story claims, and what we checked
What we compared with the page.
- The figure: 3%Checked
The figure is on the page; its label is our wording.
- The passage quoted aboveChecked
Copied word for word from the page, near the name of WatchGuard.
- WatchGuard uses CoveoChecked
Confirmed line.
- The result itselfNot checked
We quote it; we did not measure it.
Learn how WatchGuard uses Coveo for Salesforce to increase the case deflection rate on its self-service site from 3% to 11% within a few months.