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How West Monroe uses Moveworks

$1.4M

“By deploying AI-powered support in under 90 days, West Monroe resolved 8,000 tickets, accelerated 4,000 more, and saved $1.4M in MSP costs.”

As published on moveworks.com. Captured by usedby on Oct 5, 2026.

What happened

West Monroe, a consulting firm, uses Moveworks as an AI assistant in Microsoft Teams and Slack to handle IT and HR support requests and automate approvals. It is connected to ServiceNow, Workday, and Salesforce so employees get support in chat without switching context.

Summary written by usedby from the source page, in English. The figures are those of Moveworks and West Monroe, not ours.

West Monroe resolved 8,000 tickets and accelerated another 4,000 in the first year, cutting Managed Service Provider (MSP) costs by 40% and software implementation times from 3–4 days to under 30 minutes—while improving employee satisfaction too.

From the page. moveworks.com, captured Oct 5, 2026

Moveworks was able to automate a significant amount of the work and speed up the mean time to resolution for our employees. They resolved over 8000 tickets for us last year and helped accelerate another 4000, which, from a bottom line standpoint, actually saved us over 40% in costs. So we saved about $1.4 million in services last year.

Kevin Rooney, CIO, West Monroe. Source, captured Oct 5, 2026

Moveworks met our employees where they were—in Teams or Slack—and resolved over 8,000 tickets last year. That’s $1.4M in cost savings and a huge boost to productivity.

Kevin Rooney, CIO, West Monroe, West Monroe. Source, captured Oct 5, 2026

What the story claims, and what we checked

We compared the story with its live page on Oct 5, 2026.

  • The figure: $1.4MCheckedPrinted word for word on the page, near the name of West Monroe.
  • The passage quoted aboveCheckedCopied word for word from the page, near the name of West Monroe.
  • West Monroe uses MoveworksCheckedConfirmed line. Latest check across sources: Oct 5, 2026.
  • The result itselfNot checkedWe quote it; we did not measure it.

Same company, same tool or same industry.

25,000“More than 25,000 employees — representing 72% of the total workforce — are now leveraging AI to find information across business applications”AkzoNobel uses Moveworks. Another customer of Moveworks3K hours“3K hours saved/month”Leidos uses Moveworks. Another customer of Moveworks50%“50% reduction in IT Tier 1 full-time equivalents (FTEs) to date”ManTech uses Moveworks. Another customer of Moveworks