3
AI tools in use at Chewy
Chewy uses 3 AI tools: Moveworks (Internal IT Support), Recall (Speech & Audio API), and Wondercraft (Voice Generation & Audio). None is confirmed by a published story, quote or press release; 3 are listed on the vendor's own pages.Latest check Oct 5, 2026: 2 of 3 tools checked, from 3 public sources.
- Industry
- E-commerce & D2C
- Website
- chewy.com
- AI tools in use
- 3Median for the 53 E-commerce & D2C companies on usedby: 1
- Latest check
- October 5, 20262 of 3 tools checked so far
Every AI tool at Chewy
3 lines, each linked to the public page behind it. Open a row to see the dated capture.
| Tool | Team | First public proof | Proof | Source |
|---|---|---|---|---|
 Moveworks | Internal IT Support | — | moveworks.com | |
 Recall | Speech & Audio API | — | recall.ai | |
 Wondercraft | Voice Generation & Audio | — | wondercraft.ai |
“First public proof” is the earliest public page we have dated: a mention (“on or before”), a job post or a start the source states. Our capture dates are not adoption dates.
Chewy compared to other E-commerce & D2C companies
Chewy uses 3 AI tools. The median among the 53 E-commerce & D2C companies on usedby is 1. 43 of its 52 peers use fewer.
These counts cover public proof only. A company can use tools that no public page names.
AI tools per company
53 E-commerce & D2C companies on usedby, by number of AI tools
- 37 companies with 1 tool
- 6 companies with 2 tools
- 3 companies with 3 tools
- 1 company with 4 tools
- 1 company with 5 tools
- 1 company with 6 tools
- 1 company with 7 tools
- 3 companies with 8 tools or more
What its peers use that Chewy does not
Questions about AI at Chewy
What AI tools does Chewy use?
Chewy uses 3 AI tools: Moveworks, Recall, and Wondercraft. None is confirmed by a published story, quote or press release, and 3 are listed on the vendor's own pages.
Does Chewy use Kustomer?
usedby has not found a public page showing that Chewy uses Kustomer. Kustomer is the most used AI tool among the 53 E-commerce & D2C companies on usedby: 9 of them use it. See who uses Kustomer.
How does Chewy compare to other E-commerce & D2C companies?
Chewy uses 3 AI tools. The median among the 53 E-commerce & D2C companies on usedby is 1, and 43 of its 52 peers use fewer tools. These counts cover public proof only.
How does usedby know which AI tools Chewy uses?
Each tool is linked to a public page that names Chewy: a vendor's customer page, a published case study, a press release or a job post. We save each page with a dated capture and check it again on each run. A tool leaves the list only after three checks in a row that no longer find Chewy, and at least 14 days after it was last seen. A tool with a published case study or quote is never removed automatically.