On usedby, 7 companies use Ema and 36 use Kore.ai. No company is listed with both yet. Kore.ai leads among the Banking & Mortgages companies on usedby that use either tool.Latest check Oct 5, 2026: 18 of 43 public lines checked. Counts include every proof level, job-post signals included. Companies named on both have a confirmed or observed line on each side.
Who uses Ema, Kore.ai, or both
Every company with a public proof for at least one of the two tools.
7
use only Ema
0
companies use both
36
use only Kore.ai
7 companies use only Ema, 36 use only Kore.ai and 0 use both, out of the 43 companies on usedby that use at least one of them.
Where it lands
Newest customers
No new customer since tracking started on October 5, 2026.
Where it lands
Newest customers
We have not started tracking changes for Kore.ai yet.
Who uses both
Companies with a confirmed or observed line on both tools.
By industry
Which tool the companies on usedby use, by industry. Shares of the companies on usedby that use Ema, Kore.ai or both: a share of the companies on usedby, not of the market.
Ema onlyBothKore.ai only
More common with Kore.ai
- Banking & Mortgages5 of the 5 Banking & Mortgages companies on usedby that use either tool use Kore.ai.
- IT Services & System Integration3 of the 5 IT Services & System Integration companies on usedby that use either tool use Kore.ai.
Source: confirmed and observed usedby lines. Job-post signals, the weakest proof level, are left out of these shares.
Side by side
Facts from our data and from each vendor's public pages. Each line says where it comes from.
EmaKore.aiWhat customers report
Results as the vendor or the customer published them, with the source and the date.
Ema
No reviewed story for Ema yet.
Kore.ai
30% reduction in human agent workload
Autodoc
Vendor case study, kore.ai, captured Oct 2, 2026
Questions about Ema and Kore.ai
Which is used more, Ema or Kore.ai?
Kore.ai has more customers on usedby: 36 against 7 for Ema.
Do companies use both Ema and Kore.ai?
usedby has not found a company with a confirmed or observed line on both Ema and Kore.ai yet.
Who uses Ema?
7 companies on usedby, each with the public page that shows it. See who uses Ema.
Who uses Kore.ai?
36 companies on usedby, each with the public page that shows it. See who uses Kore.ai.
How does usedby count customers?
A company counts when a public page shows it: a vendor's customer page, a case study, a press release or a job post, most saved with a dated capture. Every line is a customer, at one of three proof levels: confirmed, observed or signal (a job post, the weakest). A company is named as using both tools when its lines on both are confirmed or observed.