The use case: how NTT Data deploys Ema
NTT DATA uses Ema's voice AI as the first point of contact for IT service desk support, such as password resets and access requests, for its enterprise clients. It connects to telephony and ticketing systems to resolve issues during the call, in multiple languages.
More reported results
Figures published in Ema’s case study. They are not independently measured by usedby.
90–95% of employee queries are resolved end to end by Ema
15+ languages, switchable mid-sentence, with consistent accuracy across all of them.
In the customer’s words
Ema is able to answer, act, and orchestrate - this is a game changer.Other AI tools used by NTT Data
Other public relationships recorded on usedby.
Comet OpikConfirmed
KrispConfirmed
LlamaIndexConfirmed
LuminanceConfirmed
CallMinerObserved
CrewAIObservedEma users in IT Services & System Integration
Companies in the same sector, with public evidence.
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Go straight to the source
Based on Ema’s published case study. We check the public evidence; the results are reported by the vendor.
ema.ai- Source published
- Aug 18, 2026
- Last checked
- Oct 30, 2026
Open source capture What the story claims, and what we checked
What we compared with the page.
- The figure: 1M+Checked
Printed word for word on the page, near the name of NTT Data.
- The passage quoted aboveChecked
Copied word for word from the page, near the name of NTT Data.
- The publication dateChecked
Read from the page’s own metadata, never guessed.
- NTT Data uses EmaChecked
Confirmed line.
- The result itselfNot checked
We quote it; we did not measure it.
Resolve the issue, don't route it. Ema doesn't triage callers toward a human queue. It answers, acts, and orchestrates across the systems behind the desk — resetting the password, provisioning the access, closing the ticket — while the employee is still on the call.