The use case: how Wipro deploys Ema
Wipro uses a network of Ema AI Employees as an orchestration layer across its HR systems, letting employees resolve HR, IT and payroll requests and complete actions such as leave and timesheet submission through a single front door. The AI Employees are embedded in the existing flow of work, including handheld devices and the corporate intranet.
More reported results
Figures published in Ema’s case study. They are not independently measured by usedby.
Complexity, reduced at scale: 2.9M+ queries a year now resolve through a single front door, instead of across 1,000+ apps, 100 of which are associate-facing.
Experience up, cost down: 20% higher employee satisfaction alongside a 50% cut in HR operations cost.
Uncompromising Security: Wipro and Ema cleared 100+ security and compliance checks, ensuring enterprise readiness, data sovereignty and global-scale deployment.
Validated at Scale: 150+ testers rigorously validated performance, accuracy, and reliability across diverse use cases.
In the customer’s words
We've just made a beginning. The opportunity at our scale is infinite, from multi-agent orchestration to expanding across the entire associate lifecycle. What matters is that our associates are now empowered. They have control over the resolution of their own queries, in the flow of their work, without depending on anyone else. That, to me, is what transformation looks like.Other AI tools used by Wipro
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Go straight to the source
Based on Ema’s published case study. We check the public evidence; the results are reported by the vendor.
ema.ai- Source published
- Jun 23, 2026
- Last checked
- Oct 30, 2026
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What we compared with the page.
- The figure: 50%Checked
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- The passage quoted aboveChecked
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- The publication dateChecked
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- Wipro uses EmaChecked
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- The result itselfNot checked
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Ema turned Wipro's fragmented HR operation into a fast, trusted, and globally scalable capability.