The use case: how NTT Data deploys Krisp
NTT Data uses Krisp AI Accent Conversion on its India-based IT service desk for a global insurance carrier, so agents are easier to understand on voice calls. It was deployed from the first day of the engagement and also reduces background noise.
More reported results
Figures published in Krisp’s case study. They are not independently measured by usedby.
95.17% average CSAT against a 94.5% target: the toughest bar in the portfolio, beaten every month
73.7% first-contact resolution for EMEA users, against a 70% target
75.8% for North America users, against a 73% target
In the customer’s words
Krisp Accent Conversion removes accent-related barriers in real time, so our agents connect with global end users through clearer, smoother conversations: fewer misunderstandings, distraction-free calls, and a noticeably better support experience.Other AI tools used by NTT Data
Other public relationships recorded on usedby.
Explore NTT Data’s AI stack
Krisp users in IT Services & System Integration
Companies in the same sector, with public evidence.
Automated Health SystemsConfirmed
EveriseConfirmed
MovateConfirmed
NutunConfirmed
The Office GurusConfirmed
AfniObservedGo straight to the source
Based on Krisp’s published case study. We check the public evidence; the results are reported by the vendor.
krisp.ai- Last checked
- Oct 24, 2026
Open source capture What the story claims, and what we checked
What we compared with the page.
- The figure: 3.6xChecked
Printed word for word on the page, near the name of NTT Data.
- The passage quoted aboveChecked
Copied word for word from the page, near the name of NTT Data.
- NTT Data uses KrispChecked
Confirmed line.
- The result itselfNot checked
We quote it; we did not measure it.
NTT Data now runs Krisp across six accounts, with several more proposed and other business units expressing interest.