Intercom vs Thena: who uses which
Customers, public proof and the companies that use both.
On usedby, 130 companies use Intercom and 13 use Thena. 1 company uses both, including Amplitude. Intercom leads among the Artificial Intelligence companies on usedby that use either tool.Latest check Nov 13, 2026: 143 of 143 public lines checked. Counts include every proof level, job-post signals included. A company on both tools counts at any proof level, and a job post on one side is marked as such.
Who uses Intercom, Thena, or both
Every company with a public proof for at least one of the two tools.
129
listed for Intercom only
1
company uses both
12
listed for Thena only
On usedby, 129 companies are listed for Intercom only, 12 are listed for Thena only and 1 uses both, out of the 142 companies listed for at least one. An absent listing does not prove non-use.
Where it lands
Recently publicly listed customers
Who uses both
Companies with a public line on both tools, at any proof level: the strongest proofs come first, and a job post is marked.
| Company | First public proof, Intercom |
|---|---|
 Amplitude | On or before Oct 2024 |
By industry
Which tool the companies on usedby use, by industry. Shares of the companies on usedby that use Intercom, Thena or both: a share of the companies on usedby, not of the market.
Listed for Intercom onlyBothListed for Thena only
More common with Intercom
- Artificial Intelligence15 of the 17 Artificial Intelligence companies on usedby that use either tool use Intercom.
- DevTools & Infrastructure10 of the 14 DevTools & Infrastructure companies on usedby that use either tool use Intercom.
- Fintech & Payments10 of the 11 Fintech & Payments companies on usedby that use either tool use Intercom.
Source: every usedby line, from confirmed proofs to job-post signals (the weakest proof level).
Side by side
Facts from our data and from each vendor's public pages. Each line says where it comes from.
Vendor facts checked: Intercom, 5 of 6; Thena, 0 of 6. Missing facts remain unverified, not absent features.
Intercom
ThenaWhat customers report
Results as the vendor or the customer published them, with the source and the date.
Intercom
Of those, 96.2% were resolved through self-serve support
Retention.com
Vendor case study, intercom.com, captured Nov 11, 2026
That reduction has since grown to 99.8%, with response times sitting at 90 seconds.
Simply
Vendor case study, intercom.com, captured Nov 11, 2026
Thena
No reviewed story for Thena yet.
Evidence for your decision: Intercom
Source observations. Check the required plan and conditions before choosing.
Documented tasks
HospitableResolve customer support requests
Fin uses information from our comprehensive knowledge base to provide customers with solutions to commonly asked questions.
SpendeskResolve customer support requests
Custom Bots are currently triaging all 1,500 monthly inbound conversations
Choice criteria
Free trial or free plan: YesSourced observation
Plan: Unknown
Included in your free trial. Add or remove anytime.
Integration: SalesforceSourced observation
Plan: Unknown
including CRMs like Salesforce and HubSpot, dev tools like Jira, Linear, and Asana, and ecommerce and billing tools like Shopify and Stripe
Integration: HubSpotSourced observation
Plan: Unknown
including CRMs like Salesforce and HubSpot, dev tools like Jira, Linear, and Asana, and ecommerce and billing tools like Shopify and Stripe
Integration: JiraSourced observation
Plan: Unknown
including CRMs like Salesforce and HubSpot, dev tools like Jira, Linear, and Asana, and ecommerce and billing tools like Shopify and Stripe
Integration: LinearSourced observation
Plan: Unknown
including CRMs like Salesforce and HubSpot, dev tools like Jira, Linear, and Asana, and ecommerce and billing tools like Shopify and Stripe
Integration: AsanaSourced observation
Plan: Unknown
including CRMs like Salesforce and HubSpot, dev tools like Jira, Linear, and Asana, and ecommerce and billing tools like Shopify and Stripe
Integration: ShopifySourced observation
Plan: Unknown
including CRMs like Salesforce and HubSpot, dev tools like Jira, Linear, and Asana, and ecommerce and billing tools like Shopify and Stripe
Integration: StripeSourced observation
Plan: Unknown
including CRMs like Salesforce and HubSpot, dev tools like Jira, Linear, and Asana, and ecommerce and billing tools like Shopify and Stripe
Pricing: $0.99 per outcomeRecheck required
Plan: Unknown
Scope: per outcome
Conditions: Exact subproduct, workspace entitlement and operation scope require confirmation.; Product scope needs verification
Product: Fin AI Agent
Setup and limits: Published base price only; support-only billable events, currency, commitment and negotiated terms remain unverified.; Operation: support-answer documentary research only; operationalStatus: not_tested.
Fin is priced at $0.99 per outcome.
Required plan: paid plansSourced observation
Plan: Unknown
Conditions: Exact subproduct, workspace entitlement and operation scope require confirmation.; Product scope needs verification
Product: Fin AI Agent
Setup and limits: Workflow-based deployment requires admin permissions; exact purchased SKU and workflow entitlement remain unverified.; Operation: support-answer documentary research only; operationalStatus: not_tested.
Fin AI Agent is available on paid plans. You'll need admin permissions to create or edit Workflows.
Capabilities for agents: Intercom
Documentation and operational tests are separate. A test covers only the stated task and operation.
List contacts in an authorized Intercom workspaceDocumentation: Documented · Operational test: Not tested
Intercom — Official publisher
Interface: REST. Plan: Unknown. Version: 2.17.
Endpoint: https://api.intercom.io/contacts
Authentication: Bearer access token for own workspace; OAuth for third-party workspace access
Permissions: Unknown
Documented operations: list_contacts (Read)
Manual setup: Create a development workspace and app in the Developer Hub. Configure permissions and retrieve an access token for your own workspace. Use OAuth if accessing another workspace.
Limits: List contacts defaults to 10 results per page, maximum 150. Use cursor pagination.
Documented costs: Developer workspaces are documented as free for development; production API charges are not established here.
You can fetch a list of all contacts (ie. users or leads) in your workspace.
Security: bearerAuth
Developer workspaces are free and intended for development purposes only.
Test receipt: preflight_intercom_174947bda09eb6c38001
Operational test: Not tested · list_contacts
Receipt recorded:
Expected result: After sandbox eligibility is verified: the documented read operation returns its documented response for synthetic fixtures. No operational assertion was executed in this preflight.
Test outcome: No sandbox access is configured.
Still to verify: Exact minimum permission identifier for this endpoint was not verified. Production plan access and API cost were not verified. No contact list request was executed.
Questions about Intercom and Thena
Which is used more, Intercom or Thena?
Intercom has more customers on usedby: 130 against 13 for Thena.
Do companies use both Intercom and Thena?
Yes. 1 company uses both on usedby, including Amplitude.
Who uses Intercom?
130 companies on usedby, each with the public page that shows it. See who uses Intercom.
Who uses Thena?
13 companies on usedby, each with the public page that shows it. See who uses Thena.
How does usedby count customers?
A company counts when a public page shows it: a vendor's customer page, a case study, a press release or a job post, most saved with a dated capture. Every line is a customer, at one of four proof levels: confirmed, declared by the company itself, observed or signal (a job post, the weakest). A company counts as using both tools when it has a line on each, at any level; the list shows the strongest proofs first and marks job posts.