The use case: how Eddy Travels deploys Rasa
Eddy Travels, a Toronto travel tech startup, uses Rasa's open source platform to build and customize the NLU for its AI travel assistant. The assistant offers personalized suggestions for flights, hotels and car rentals through popular messaging apps.
In the customer’s words
Switching to Rasa was a great decision. It accelerated the development of our AI travel assistant and significantly improved the assistant’s ability to handle more complex phrases. We are now able to process thousands of conversations each month with 96% accuracy, which resulted in better user engagement and more searches per conversation.Other companies using Rasa
Customers across industries, with public evidence.
Albert HeijnConfirmed
AutodeskConfirmed
Deutsche TelekomConfirmed
Groupe IMAConfirmed
HelvetiaConfirmed
JetBrainsConfirmedGo straight to the source
Based on Rasa’s published case study. We check the public evidence; the results are reported by the vendor.
rasa.com- Last checked
- Oct 8, 2026
Open source capture What the story claims, and what we checked
What we compared with the page.
- The figure: 96%Checked
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- The passage quoted aboveChecked
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- Eddy Travels uses RasaChecked
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By customizing the machine learning models, they improved the assistant’s ability to handle more complex language structures and achieved better results, reaching high accuracy as a result.