How Ekster uses Gorgias

The team automates recurring customer support requests. The case estimates that the automated work was equivalent to the workload of four agents.

ConfirmedVendor case study · Checked Nov 15, 2026

The use case: how Ekster deploys Gorgias

The team automates recurring customer support requests.

Companies in the same sector, with public evidence.

Based on Gorgias’s published case study. We check the public evidence; the results are reported by the vendor.

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